Q 1, What is HEYPACK?
Hey: Heypack is a professional package supplier about cosmetic, skin care, face care, body care, beauty, care spa, natural products, and perfume industry.
Q 2.Can you help me to find the product which I can't find on your website?
Hey: Definitely yes. Heypack team are very pleased to develop specially package for you, we will work with you to find products that satisfy you.
Q 3.Can I get some sample before placing the order and how long for a sample?
Hey: Yes, and samples are always free. The delivery time is 1-3 days. If customized samples, time spent are different according to your artwork, 7-15 days for a pre-production sample.
Q 4.Can you label or decorate the package?
Hey: Yes, of course. We could offer various printing ways: screen printing, hot stamping, offset printing and labeling, etc.
Q 5.How long can I expect to receive my goods after I place an order?
Hey: It usually takes 20-25days to finish the whole process after pre-production sample confirmation.
Q 6.What's your packing method?
Hey: Heypack provides standard export carton packing to make sure safety delivery. We also accept the special packing method according to customer's design.
Q 7.How do you ship the finished products?
Hey: Heypack could provide any kinds of shipping way for the customer. By sea or Plane with FCL or LCL. And by counters: TNT/DHL/FEDEX/UPS, etc.
Q 8.The way of payment?
Hey: We accept payment as the following: 30% T/T deposit, 70% balance before delivery 30% T/T deposit, the balance of L/C 100% TT in advance, Western Union/ Paypal for small amount payment.
Q 9. How do you ensure quality?
Hey: We will make samples before volume production and test them after sample approved, and make 100% inspection during production, then do random checks before packing, finally, we will take pictures after packing.